Marketing response handling service companies handle the response from marketing activities initiated through various campaigns such as direct mail, internet marketing, tv advertising and act as call centres for service based companies. Why would you use a response handling company? There are several reasons, the main points being:
Record your prospects or leads in an organised CRM system quickly - Administration costs are notoriously expensive costs as maintain a CRM system takes time. When a call from a potential client is received your response centre can record the details of the lead straight into the CRM system which can be followed up immediately.
Reduced staffing costs - having someone available to answer the phone at all times means that resources such as staff are free to proceed and contribute to other areas of the business. This can save salary costs in the long run as using response handling services is much more cost effective. Calls can also be answered up to 364 days a year.
Provide a professional image - response handling centres can have calls answered in your companies name and patched through to you to give a very professional appearance. The phones are answered by experienced phone professionals
Record data which can be used for analysis - calls can be monitored, recorded and information stored. This way you can measure the response from specific marketing campaigns to see if you are getting a great return on your investment.
Response handling services have many advantages and its worth getting quotes from fulfilment companies to see how you can make cost savings and reduce your overheads. Start by getting in touch with Orbital Response a response handling and fulfilment organisation who believe that the success of any marketing campaign often hinges on the point of response. Visit www.orbital-response.co.uk or call 01223 214 444 for more information.