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Loss of revenue through poor customer experience

A recent report from NewVoiceMedia has revealed that UK companies are losing £12 billion a year through poor customer service as reported by call centre helper. Up to half of UK consumers are lost by businesses that look elsewhere as result of...

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Mailing services and your business: What to expect.

Post can sometimes be a business owner’s worst nightmare. Whether you are a campaigner sending out booklets and leaflets to your supporters or a small business owner who sells handmade goods online, you want to know that your post and parcels...

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Spring Cleaning and CRM

Now that the weather has finally picked up into some sort of spring-like conditions, naturally people look to do a bit of spring cleaning and organising and businesses are no different. Many are under the impression that customer relationship...

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